How long does international shipping take?
ALL orders shipped via Expedited Shipping DHL Express (5-7 days) or Standard Shipping E-Packet (about 15 business days). You can choose the delivery way on checkout page.
Can I change my shipping address?
Orders get batched and packaged as soon as the order is placed, and unfortunately we can't always catch an order change. You may email us or call us to make a change, but we cannot guarantee the change.
Lost or stolen packages?
We are not liable if any packages are lost or stolen. Please check your property or with your neighbors to help locate the package. If your tracking number shows your package was delivered but you did not receive it, please contact your carrier to file a claim. Please contact us with your claim number and we can work together on a resolution. We ask that you wait 48 business hours after your tracking shows as delivered to file any claim as usually the packages do deliver during that time.
How do I make an exchange or return?
We understand it can be tricky purchasing online. Our return policy ensures that you can exchange or return unused items in their original condition and packaging within 15 days.